GOLD

$ 433.50 / year

We help you systematically work through a proven process to arrive
at the source of the problem, and provide the best solution.

15 jobs for technicians in Australian and New Zealand  

Support for your team when your lead technician is not available

Continued over the phone diagnostic assistance for difficult jobs

Inclusions below

Description

15 Phone Diagnostic Cases

Log your diagnostic job online

Receive a response within 3 hours

Your job is prioritised to get assistance at a time when you need it most!

Email summary of diagnostic advice and recommendations

Follow up on all jobs until complete

Access over 230 Technical Bulletins

Search by vehicle make and model

Search by fault codes or symptoms

Instructional videos

Easily locate our FAQ bulletins

New bulletins added every month

Bulletins are revised as required

 

Exclusive Member Discounts

5% off scheduled in-class training

5% off online training

5% off equipment and parts

$145 off HaynesPro WorkshopData subscription

Vehicle Owner Referrals

Added to Diesel Help Member's referral map

 

Regular Communications

Contact via phone, email or support tickets

Monthly online group meeting The Pump Room

Monthly newsletter

What our members say. . .

What our members say. . .

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Excellent value, extremely knowledgeable, a must for every workshop working on diesel equipment.

Highly recommended.

I have been with Diesel Help for a little over 12 months now and, honestly, I don't know how we ever got by without them! With the amount of diesels on the road today, having these guys on your side is invaluable!

Clint and Jodi are so good to deal with and have got me out of many a tight spot and I cannot recommend them enough.

Additional information

Diagnostic Phone Support

𝗗𝗶𝗲𝘀𝗲𝗹 𝗛𝗲𝗹𝗽 𝗚𝗼𝗹𝗱 𝗶𝘀 𝗼𝗻𝗹𝘆 𝗮𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗮𝘂𝘁𝗼𝗺𝗼𝘁𝗶𝘃𝗲 𝘁𝗿𝗮𝗱𝗲 𝗶𝗻 𝗔𝘂𝘀𝘁𝗿𝗮𝗹𝗶𝗮 & 𝗡𝗲𝘄 𝗭𝗲𝗮𝗹𝗮𝗻𝗱.

To receive a same day response for diagnostic phone support:
● 𝗔𝗹𝗹 diagnostic jobs must be logged via the website – Log A Job. Only logged jobs will receive a response within 3hrs.
● New diagnostic jobs and follow up support requests must be logged 𝗯𝗲𝗳𝗼𝗿𝗲 𝟯𝗽𝗺 Monday to Thursday & Fridays 𝗯𝗲𝗳𝗼𝗿𝗲 𝟭𝟭𝗮𝗺 your local time.
● Excludes national public holidays and 2 weeks Christmas closure.
● To request follow up phone support on an existing logged job contact us by phone, email or update ticket.
● Phone access only from participating workshop and staff. 𝗢𝗻𝗲 𝗺𝗲𝗺𝗯𝗲𝗿𝘀𝗵𝗶𝗽 = 𝗢𝗻𝗲 𝘄𝗼𝗿𝗸𝘀𝗵𝗼𝗽
● After the initial consult, our Technical Advisors will update the job request and email a list of recommendations.
● Our Technical Advisors will continue to research and investigate possible causes of all current logged faults. To assist in managing our Technical Advisors and Admin’s time effectively the maximum time a job will remain open is 60 days.
● If we receive no follow up request for assistance on a job, an email will be sent by Admin requesting an update one week after the initial consult has taken place. If no response has been received this will be followed by a phone call by Admin. If we have received no feedback within 14 days of the consult, the job will be closed.
● In the case of an intermittent fault and you are waiting for the vehicle to return, we require an estimated date to be scheduled within a 60 day period.
● Once a job has been closed, we will require a new job to be logged.

𝗚𝗼𝗹𝗱 𝗺𝗲𝗺𝗯𝗲𝗿𝘀𝗵𝗶𝗽𝘀 𝗮𝗿𝗲 𝗮𝗹𝗹𝗼𝗰𝗮𝘁𝗲𝗱 𝟭𝟱 𝗽𝗵𝗼𝗻𝗲 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰 𝗰𝗮𝘀𝗲𝘀.
● Jobs may consist of more than one call to work through the diagnostic process about 1 fault/vehicle.
● Jobs available are located on your member dashboard – visible once logged into your account. Job numbers are updated weekly and is currently a manual process.
● We will notify you by email when you have only one diagnostic job remaining. Diagnostic job top ups available for Gold membership levels by upgrading to Platinum level.

> When circumstances occur such as experiencing internet access issues, an offline request can be sent by contacting us by phone to our office. At the next available opportunity, we do expect you to log in the job via your login.

> Every effort is made to respond to all jobs logged within 3 hrs; in the first instance if the call is not answered please leave a voicemail – we do not respond to hang up calls. In the unlikely event of Diesel Help being unreachable contact will be made within a 24 hour period.

𝗜𝗠𝗣𝗢𝗥𝗧𝗔𝗡𝗧
● If you decide to involve another consulting service to assist with the diagnostics once we are already involved, we will cease our involvement. Involving another consultant increases the time that we are liaising with your technician, it duplicates our work, your work and the other consultants. If you decide to reinvolve us, a new and updated job must be logged.

● Diesel Help Australia reserves the right to refuse diagnostic calls when second hand or non-genuine and/or modified components have been fitted or a customer has provided you with a part for replacement which has been diagnosed externally not by an authorised Diesel Help Member.

Diesel Help Australia’s business is diesel diagnostics, consulting and training. Our recommendations and advice are provided by qualified, knowledgeable and experienced Diesel Technicians. We strive to fulfil your business, staff and customers requirements to ensure that your technicians are instructed to the best of our knowledge and capability.

While Diesel Help Australia will be providing assistance, such a role is advisory. The actual implementation of diagnostics, services and repair will be carried out by yourself [the qualified technician] and you will be accountable for the results. All recommendations and advice on repairs should be carried out using the correct / appropriate specifications and tools.

Subscription Details

● 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗯𝘂𝗹𝗹𝗲𝘁𝗶𝗻𝘀 are not scheduled and are uploaded to the website for members to access using website login.

● Gold Diesel Help Members receive 5% discount on training courses – this is visible once you sign into your member account.

● Gold Diesel Help Members receive 5% discount on diagnostic equipment & parts – this is visible once you sign into your member account and subject to availability.

● Gold Diesel Help Members receive $145 off a HaynesPro Workshop Data 12 month subscription – this is visible once you sign into your member account.

● Gold Diesel Help Members details are added to the Vehicle Owner Referral map for Australia & New Zealand – let us know if you would like to opt out.

● The Pump Room aims to bring members together through an online monthly meeting – if minimum numbers are not reached the event will be cancelled.

● Newsletters will be emailed monthly.

This is an annual membership scheduled to 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗰𝗮𝗹𝗹𝘆 𝗿𝗲𝗻𝗲𝘄.
An email reminder will be sent 5 days prior to your membership renewing – the membership may be cancelled at any time by the purchaser, or for assistance contact by phone or email.

Delivery Policy
Delivery of membership is immediate once payment has been processed via the website.
𝗖𝗮𝗽𝗿𝗶𝗰𝗼𝗿𝗻 𝗮𝗰𝗰𝗼𝘂𝗻𝘁 orders are processed during business hours and may experience a delay as these processes cannot be automated and requires a manual credit check as per Capricorn’s Terms and Conditions.
A copy of your paid invoice will be sent via email generally within 48 hours.

Returns & Refunds

An individual membership includes access to phone diagnostic support, online access to technical bulletins, online training and diagnostic information exclusive to only Diesel Help Members therefore is no set value to how much is obtained of this information.

Membership can be cancelled at any time – no pro-rata refunds will be payable.

Membership cancellation administration fee of 5% will apply if You have not cancelled prior to the automatic renewal date. Any associated refund fees from Stripe and PayPal will not be reimbursed as per their Terms and Conditions.

Membership fees may be subject to variations or increases, in which case members will be advised of any changes when renewal notices are issued.

Membership is not a credit account to purchase equipment and services.

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