Assisting you to confidently explain what is going on with your customer’s diesel
We understand that some service advisors have not experienced working on a diesel. This course aims to provide an outline of the diesel systems’ operation, we have simplified the operation process so that everyone will have a clear understanding of the diesel fuel, intake and exhaust/emissions systems. Your staff will appreciate the value of the important service items to ensure the customer’s vehicle remains reliable.
The key outcomes of this training are:
- upskill service advisors, front of office staff, apprentices
- customer satisfaction and retention
- upsell of technician’s labour
- staff retention
- protecting the long term viability of the workshop
The Diesel Service Advisor course is in video format divided into 5 lessons – check out a lesson for FREE.
Each lesson will end with a series of short questions to consolidate your learning.
A professional development certificate will be generated on completion of this course.
Course expires one month from the date of purchase – weekly email reminders will be sent to each participant.
Enrol a Group of Participants: Allocate a group leader of the group to view participant’s progress and reporting.
Capricorn Orders: require manual processing therefore orders placed outside of business hours may be delayed.