In the unfortunate event of an event being cancelled due to not meeting our minimum participant numbers a full refund will be given.

In the unlikely event of the training courses being cancelled by the supplier Diesel Help Australia all payments will be held up to 60 days until the new date has been confirmed.
Payments will be returned if the supplier Diesel Help Australia cannot confirm a new date within 60 days of the original proposed date.

Cancellation by individual participants are eligible for a refund only if cancellation is made 6 weeks before the event. Any cancellation of an individual participant at less than 6 weeks before a course will be non-refundable. All returns and credits will incur a 5% administration fee. Any associated refund fees from Stripe and PayPal will not be reimbursed as per their Terms and Conditions. A credit can be transferable to another party or can be used within a 12 month period at another event, service or product of no greater value.

Force Majeure events will be guided by State, Federal and the host venue guidelines and restrictions with risk management of: acts of God, accident, riots, war, terrorist act, epidemic, pandemic (including the Covid-19), quarantine, civil commotion, breakdown of communication facilities, breakdown of web host, breakdown of internet service provider, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, or generalized lack of availability of raw materials or energy.

Training course cancellations due to Federal and/or State Government forced restrictions on social/physical interaction and distancing, border control and exports will be refunded. Once forced restrictions are lifted a new date for the course will be secured as soon as practicable. At least 6 weeks’ notice will be provided for the rescheduled training course.