Privacy Policy
Website: www.dieselhelp.com.au
Applicable Law: Privacy Act 1988 (Cth) & Australian Privacy Principles (APPs)
1. Introduction & Overview
Diesel Help Australia (“we”, “us”, or “our”) is dedicated to protecting the privacy and confidentiality of personal information entrusted to us by automotive workshops, technicians, diagnostic clients, subscribers, and website visitors. We operate the website located at
www.dieselhelp.com.au (the “Website”).
This Privacy Policy outlines how we collect, hold, use, disclose, and safeguard your personal information in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), the Spam Act 2003 (Cth), and applicable international privacy standards where relevant to our international members.
By accessing our Website, creating an account, enrolling in training, purchasing diagnostic equipment, or subscribing to our membership tiers, you consent to the collection and handling of your information as detailed in this policy.
2. The Types of Personal Information We Collect
To provide high-quality diesel diagnostic support, technical training, digital diagnostic resources, and shop order fulfilment, we collect personal and commercial information including:
Contact and Identity Information: Full name, business or workshop trading name, Australian Business Number (ABN), postal address, delivery/shipping address, billing address, telephone number, and email address.
Account & Login Credentials: Username, encrypted password hash, user role, display name, account status, and profile information maintained within our WordPress platform.
Membership & Subscription Details (WooCommerce Memberships & Subscriptions): Selected membership level (e.g., Global, Gold, Platinum), subscription status (active, pending, paused, cancelled), billing cycle (monthly, annual), renewal dates, payment history, and entitlement access logs.
Diagnostic Support Records (“Log a Job” & Support Requests): Vehicle make, model, year, engine code, Vehicle Identification Number (VIN), diagnostic trouble codes (DTCs), live sensor data, oscilloscope waveforms, technician notes, and Customer Field Report Sheets submitted for troubleshooting advice.
E-Commerce & Transaction Records: Purchased diagnostic equipment (e.g., test kits, adaptors), digital course enrollments, transaction IDs, tax invoices, and shipping tracking numbers.
Payment Information: We utilise secure third-party payment gateways (e.g., Stripe, PayPal). Diesel Help Australia never stores or processes raw credit card numbers or security (CVV) codes on its local servers. We only store anonymised payment tokens, card expiry dates, card brand, and transaction reference numbers.
Technical, Device & Usage Data: Internet Protocol (IP) address, browser type and version, operating system, referring URL, pages visited, session duration, click patterns, and diagnostic search queries collected via server logs and Google Analytics 4.
3. How We Collect Personal Information
We collect personal information through the following channels:
Direct User Interaction: Information you provide when registering an account, purchasing items from our online shop, joining a subscription membership, enrolling in training modules, completing our “Log a Job” support form, contacting our technical hotline, or subscribing to our newsletter.
Automated Platform Technologies: Through the operation of WordPress, WooCommerce, and analytics scripts that collect session, cart, and authentication data via browser cookies and server logs.
Third-Party Integrations: From secure payment gateways confirming completed transactions or billing renewal updates, and freight/logistics providers confirming delivery status.
Automotive Workshop & Client Diagnostic Data Notice: Information submitted via diagnostic tickets, field report sheets, or technical support calls (such as vehicle telemetry, fault codes, or vehicle identifiers) is processed strictly to provide technical advice, diagnose mechanical/electrical faults, and compile anonymised technical bulletins for educational purposes.
4. WordPress & WooCommerce Plugin Disclosures
Our Website operates on the WordPress content management system integrated with WooCommerce e-commerce modules. The specific functions of these systems include:
4.1 WordPress Core
When you register or log in, WordPress sets temporary session cookies to authenticate your identity, manage active login sessions, and store your user profile preferences. WordPress also maintains access logs to protect our platform against brute-force attacks and unauthorised access attempts.
4.2 WooCommerce Core
WooCommerce processes order details, calculates applicable GST, maintains your customer account profile, and tracks your shopping cart status across pages. Session cookies ensure your cart contents remain intact while you browse our diagnostic tools and training catalogues.
4.3 WooCommerce Subscriptions
For recurring membership plans (such as Global, Gold, or Platinum tiers), WooCommerce Subscriptions manages automated recurring billing schedules, issues upcoming renewal reminders, processes scheduled payments via tokenised payment gateway channels, and tracks subscription status changes (such as upgrades, pauses, or cancellations).
4.4 WooCommerce Memberships
WooCommerce Memberships restricts access to premium diagnostic resources, technical bulletins, member workshop listings, exclusive video modules, and member-only pricing. It records your active tier entitlements and login timestamps to verify membership compliance and prevent unauthorised credential sharing.
4.5 Google Analytics 4 (GA4)
We use Google Analytics 4 (GA4) to understand Website traffic, audience engagement, and conversion performance. GA4 gathers information such as your anonymised IP address, browser type, geographic region, device characteristics, referral paths, and on-site actions (such as viewing a bulletin or completing checkout). Google stores this information on servers in Australia and internationally. We have enabled IP anonymisation and configured data retention limits. You can opt out of Google Analytics tracking using the Google Analytics Opt-Out Browser Add-On.
5. Cookies and Tracking Technologies
Our Website uses cookies—small text files stored in your web browser—to ensure technical functionality, remember your preferences, keep your session active, and analyse site performance.
| Cookie Name | Provider / System | Purpose | Duration |
woocommerce_cart_hash | WooCommerce | Identifies cart items and syncs cart changes. | Session |
woocommerce_items_in_cart | WooCommerce | Helps WooCommerce determine when cart content changes. | Session |
wp_woocommerce_session_* | WooCommerce | Contains a unique code per customer to locate cart data in the database. | 2 Days |
wordpress_logged_in_* | WordPress Core | Authenticates logged-in members and manages active sessions. | Session / 14 Days |
wordpress_sec_* | WordPress Core | Provides security protection for authenticated user sessions. | Session |
_ga | Google Analytics | Distinguishes unique users for aggregate statistical reporting. | 2 Years |
_ga_* | Google Analytics | Persists and maintains session state across page views. | 2 Years |
__stripe_mid / __stripe_sid | Stripe Gateway | Enables secure payment processing and fraud prevention. | 1 Year / 30 Mins |
You can adjust your web browser settings to block or delete cookies. Please note that disabling essential WooCommerce or WordPress cookies may prevent you from logging into your membership portal or completing purchases in our online shop.
6. Purposes for Collecting, Holding, and Using Personal Information
We collect and use your personal information for legitimate business purposes, including to:
Fulfill orders for physical diesel diagnostic equipment, test kits, and spare components.
Provision, maintain, and administer membership tier access to our technical bulletin library, video training, and workshop community.
Process recurring subscription payments, renewals, and invoice generation.
Deliver phone support, diagnostic troubleshooting advice, and review customer diagnostic tickets.
Communicate operational notices, service disruptions, subscription changes, and policy updates.
Distribute our technical bulletins, diesel diagnostic newsletters, and educational webinars (subject to your communication preferences).
Enhance Website security, detect malicious activities, and protect our intellectual property.
Comply with legal, taxation, and accounting obligations under Australian law (including maintaining business and tax records under the Corporations Act 2001 and Income Tax Assessment Act 1997).
7. Direct Marketing & Commercial Communications
We may send you marketing updates, technical articles, and promotional offers regarding diesel diagnostic equipment or training courses where you have provided express or implied consent under the Spam Act 2003 (Cth).
Every commercial electronic communication includes an unambiguous, functional unsubscribe link. You may opt out of promotional emails at any time by clicking unsubscribe or emailing us directly. Please note that active members and customers will continue to receive essential transactional communications (e.g., order confirmations, membership renewal receipts, password resets, and critical account alerts).
8. Disclosure of Personal Information to Third Parties
We do not sell, rent, or trade your personal information. We disclose personal information only to trusted third-party service providers bound by strict confidentiality and data protection obligations, including:
Payment Gateways: PCI-DSS certified payment processors (e.g., Stripe, PayPal) for transaction handling and subscription token management.
Hosting & Cloud Infrastructure: Dedicated hosting providers, cloud storage, and database backup facilities located in secure Australian and international data centres.
Shipping & Logistics Providers: Australia Post and courier freight partners to deliver diagnostic tool orders to your designated workshop address.
Email & Communication Platforms: Transactional email delivery providers (SMTP relays) and email marketing platforms to manage bulletin dispatches.
Analytics & Diagnostics Tools: Google LLC for aggregated site traffic and performance insights.
Professional Advisers & Regulators: Accountants, legal counsel, insurers, or law enforcement bodies where required by Australian law or statutory summons.
9. Data Security and Storage
Diesel Help Australia implements robust technical and administrative safeguards to protect personal data against loss, unauthorised access, modification, or disclosure:
Transport Layer Security: All data transmitted between your browser and our Website is encrypted using modern 256-bit SSL/TLS encryption (HTTPS).
Payment Card Security: All credit card transactions comply with PCI-DSS Tier 1 standards. Payment details are tokenised directly by the payment provider; no card data touches or resides on our local web servers.
Access Controls: Administrative access to the WordPress dashboard, WooCommerce customer database, and membership lists is strictly restricted to authorised personnel using multi-factor authentication and role-based permissions.
Server Hardening: Regular security patching, automated malware scans, intrusion detection firewalls, and encrypted routine database backups.
10. Data Retention Periods
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as mandated by statutory retention requirements:
Financial & Transaction Records: Kept for a minimum of five (5) to seven (7) years in compliance with Australian Taxation Office (ATO) and corporate record-keeping requirements.
Membership & Account Data: Retained for the duration of your active subscription and up to 24 months post-cancellation to facilitate seamless reactivation, unless you request earlier account erasure.
Diagnostic Support Tickets: Retained in our technical resolution archive to maintain diagnostic case histories for returning workshops, with identifiable personal details scrubbed upon request.
Analytics Data: Google Analytics user and event data is retained in accordance with our GA4 retention settings (standard 14 months) before automated deletion.
11. Your Privacy Rights & Access Requests
Under the Australian Privacy Principles (APPs 12 and 13), you have the right to:
Access Your Information: Request access to the personal information Diesel Help Australia holds about you.
Request Correction: Request the correction of any incomplete, inaccurate, or outdated personal data. Logged-in members can also update their contact details directly via the “My Account” portal on our Website.
Account Deletion: Request the deletion of your online user account, subject to our statutory obligations to preserve accounting, taxation, and warranty records.
Data Portability & International Rights: If you are accessing our services from the European Union or United Kingdom, you may additionally possess the right to object to processing, request data portability, or restrict processing under the GDPR / UK GDPR.
To exercise any of these rights, please contact our Privacy Officer in writing using the details provided below. We will respond within thirty (30) business days and may require proof of identity before releasing or updating records.
12. Inquiries, Concerns and Complaints Handling
If you have any questions, concerns, or complaints regarding how Diesel Help Australia handles your personal information, please submit your enquiry in writing to our Privacy Officer. We take all privacy grievances seriously and will investigate and respond promptly.
If you are not satisfied with our response or believe we have breached the Australian Privacy Principles, you have the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC):
13. Contact Information
For all inquiries regarding this Privacy Policy, your account data, or privacy compliance, please contact:
14. Updates to This Privacy Policy
We review and update this Privacy Policy periodically to reflect technological changes, plugin updates, operational adjustments, and evolving legal standards. When modifications are made, the “Last Updated” date at the top of this policy will be revised accordingly. We encourage users and members to check this page periodically. Continued use of our Website following any revisions constitutes your acceptance of the updated policy.
